Shipping
PROCESSING AND SHIPPING TIME
Orders are processed within 1 business day* after payment confirmation. Note that delays may occur during promotional periods.
All orders are dispatched from our Australian warehouse in Queensland.
SHIPPING METHODS & DELIVERY TIMES
| Region | Estimated Delivery Time |
|---|---|
|
Metro Areas (Sydney, Melbourne, Brisbane, Adelaide, Perth) |
Standard Shipping: 2–5 business days Express Shipping: 1-2 business days |
| Regional Areas |
Standard Shipping: 3-7 business days Express Shipping: 2-4 business days |
| Remote/Rural Areas |
Standard Shipping: 5-10 business days Express Shipping: 3-5 business days |
SPECIAL EVENTS
BLACK FRIDAY
No express shipping options are available during our Black Friday sale. Shipping timelines remain the same depending on the freight network, however, please allow for up to 5 working days for dispatch during busier periods.
CHRISTMAS 2025
Metro Deliveries Standard (QLD, NSW, VIC, SA) - Order by Friday the 19th of December.
Express Metro (QLD, NSW, VIC, SA) - Order by Wednesday the 23rd of December.
Metro Deliveries Standard (WA, NT, TAS) - Order by Friday the 12th of December.
Express Metro (WA, NT, TAS) - Order by Monday the 22nd of December.
Rural Deliveries - Please use the Australia Post and Star Track websites for estimated delivery timelines to your location.
COURIERS WE USE
At The Comfort Co., we partner with trusted couriers to ensure fast and reliable delivery:
- Australia Post
- StarTrack
- TNT Express
SHIPPING COSTS
📦 Standard Shipping - $9.95
🚀 Express Shipping - Varies by location
Please note, we can ship to P.O boxes. However, if you choose Express Shipping for a P.O box, an additional $8 flat rate surcharge applies.
FREE SHIPPING OFFER
We offer FREE Standard Shipping on all orders over $200.
Important:
- The $200 threshold applies to the cart total before shipping charges
-
Express Shipping is not included in this offer - additional charges apply
WANT DELIVERY UPDATES?
Track your parcel, choose a safe place to leave it, or redirect it to a free 24/7 Parcel Locker with the Australia Post app.
- Get real-time tracking updates
- Set delivery preferences
- Redirect parcels to a Parcel Locker or Post Office
- Download the AusPost app on Google Play or the App Store.
Important Notes:
- Parcel Locker and Parcel Collect Services: Fees may apply for couriers other than Australia Post and StarTrack
- Collection Window: You have 48 hours to collect your parcel from a Parcel Locker
- Full Terms & Conditions: Visit ausport.com.au/parcellockers for details
INTERNATIONAL SHIPPING
While The Comfort Co. does not ship internationally from our Australian store, we have warehouses in:
- New Zealand
- Singapore
- United States
If you're located in these regions, please visit the local site or contact our customer service team.
CONTACT US
For any shipping-related inquiries, please contact us:
📧 info@thecomfortco.com.au
📞 1300 856 226
Sit back, and relax - Comfort is on the way!
