Outlet FAQ

Are Outlet items final sale?

Yes - Outlet items are typically marked as final sale, which means they’re not eligible for return or exchange. If you're unsure about sizing, we recommend checking our size guide or reaching out to Customer Care before purchasing.

Is the quality the same as full-priced styles?

Absolutely! All Outlet styles are made with the same materials and attention to detail as our current collections! You're getting premium comfort and craftsmanship, just from past seasons or with limited availability.

Can I use discount codes on Outlet items?

Unless otherwise stated, discount codes can't be applied to Outlet products, as they’re already heavily reduced.

Will you restock sizes in the Outlet?

Outlet stock is limited and won't be replenished once it sells out. If you see something you love in your size, don't wait! Once it's gone, it's gone.

How often do new styles get added?

We refresh our Outlet section regularly with last pairs and seasonal markdowns. Sign up for our email alerts to be first in line when new deals drop.

What is the Outlet?

Outlet is your one-stop shop for past season's styles and styles with low availability. We don't restock the Outlet, so be sure to shop your favourite looks before they're gone!

Frequently asked questions

Some questions and answers are automatically generated.

What does this store specialize in?
This store specializes in comfort footwear and foot-support products. We carry shoes across multiple categories—casual sneakers, sandals, boots, slippers, flats, and heels—along with compression sleeves, orthotics, socks, and other foot-health accessories. Our focus is on combining style with podiatrist-designed support and biomechanical alignment.
Do your shoes have removable footbeds?
Many of our shoes feature removable footbeds, which allows you to either replace them with your own custom orthotics or enjoy the built-in supportive footbed that comes with the shoe. Not all styles have removable footbeds; each product description specifies whether the footbed is removable or fixed.
What is VIO MOTION Technology and Orthaheel Technology?
VIO MOTION Technology and Orthaheel Technology are podiatrist-designed biomechanical support systems built into many of our footwear styles. Both combine contoured arch support, heel stability, and cushioning to help align your feet naturally and reduce common aches associated with poor foot positioning. These technologies are tested and refined over decades of foot-health expertise.
Are your shoes good for wider feet?
Yes, many of our shoes are available in Medium and Wide widths, and several styles are specifically noted as a good choice for wider feet. We also offer adjustable fit features like strap extenders, volume spacers, and adjustable straps to help you dial in a comfortable, personalized fit.
What materials are used in your shoes?
Our footwear is made from a variety of materials including premium leather, suede, canvas, knit fabric, and other synthetic materials. Footbeds are commonly made from EVA, memory foam, or cushioned foam. Outsoles typically use rubber or TPR. For eco-conscious options, we offer styles made with eco-certified cotton canvas and sustainable materials.
Do you offer eco-friendly or sustainable shoe options?
Yes, we carry a sustainable Beach line of washable, leather-free sneakers made with eco-certified cotton canvas that meet the One Planet Standard for sustainability. We also feature shoes and accessories designed using environmentally preferred materials and conscious packaging made with recycled paper and soy-based ink.
Are your shoes good for kids or school wear?
Yes, we offer a dedicated school shoe line designed by podiatrists for growing feet. These shoes feature removable footbeds, minimal internal seams for sensitive feet, durable construction, and are available in both standard and narrow widths. They are designed to support children's natural foot development while providing everyday comfort and durability.
Do you sell compression sleeves and socks?
Yes, we carry medical-grade compression sleeves and performance socks designed for foot and leg support. Our compression products target conditions like plantar fasciitis, arch and heel pain, Achilles tendonitis, shin splints, bunion pain, and general circulation support. These are available in multiple colors and sizes.
Can I machine wash any of your shoes?
Only our washable Beach line sneakers are designed to be fully machine washable. To machine wash these, remove the insoles first, wash in cold water, and air dry only—do not use a machine dryer. For other shoe types, spot clean or wipe with a damp cloth and air dry away from direct heat, unless otherwise specified on the product.
Do you offer bundles, sets, or complete comfort routines?
While we do not organize products explicitly as pre-made bundles or routines, many shoppers can build their own matched sets by combining complementary styles—for example, pairing everyday shoes with compression socks, replacement insoles, and foot-care accessories to support their foot-health goals.